Our Support

GENERAL QUESTION

You can reach out to our support team via email at support@newtogen.com or by calling our helpline at 9035053311. Our support team is available  9:00 AM to 6:00 PM.

We strive to respond to all inquiries within 24 hours on business days. Urgent issues are prioritized, and we aim to resolve critical problems as quickly as possible.

For ongoing projects, clients can contact their dedicated project manager directly or use our support portal to raise tickets. This ensures prompt and efficient communication.

For clients with urgent or emergency support needs outside of regular business hours, we offer an after-hours support line. Please reach out to us.

We provide a range of technical support services, including troubleshooting issues, updating software, and addressing any network or infrastructure concerns. Our team is equipped to assist with all aspects of our delivered projects.

Yes, you can upgrade or modify your service plan at any time. Contact your account representative or our support team for assistance with changing your plan and understanding any related costs.

Yes, we offer demo’s and user guides as part of our client onboarding process. If additional training or refresher sessions are needed, please contact your project manager or our support team.

Our services include regular maintenance checks to ensure everything runs smoothly. Clients under a maintenance contract will receive updates and patches as necessary. Contact us for detailed information on our maintenance plans.

If you encounter any issues, you can report them directly through our support portal or via email. Be sure to include as much detail as possible so our team can assist you efficiently.

Yes, we provide remote support for most technical issues. Our team uses secure tools to connect to your system and resolve issues without requiring an on-site visit.

We adhere to strict data protection policies and use industry-standard security measures to ensure that all client data is protected during support sessions. Confidentiality and data integrity are always our priority.

If an issue is not resolved to your satisfaction, it will be escalated to senior technical staff or management. We have a clear escalation pathway to ensure all client concerns are addressed promptly and effectively.

Have question?

ASK A QUESTION